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We value your feedback!
TravelConnect Academy is committed to providing quality, results-oriented courses, programs and services. We welcome constructive complaints, comments, and suggestions about our offerings and your interactions with our staff. We are particularly interested in feedback about how we can improve our performance. Feedback may be communicated by email, letter, or telephone. Please provide details in writing, whenever possible, within 30 days of the event in question.
E-mail:
course@travelconnect.co
Letter:
Block C, 16/F, Wah Tao Building, 42 Wood Road, Wan Chai, Hong Kong
Telephone:
+852 96989168
How TravelConnect Academy Handles Feedback
Feedback is handled in a serious and unbiased manner. We will try to acknowledge complaints, comments, and suggestions within 3 business days and to provide a full response within 10 business days. Some issues may take longer to address depending on circumstances. Our goal in all cases is your satisfaction and incorporating constructive feedback that will improve our courses, programs, and services.
Confidentiality
Your feedback is held in the strictest confidence and will be shared internally only to the extent required to investigate and resolve any issue unless TravelConnect Academy is legally or contractually required to share complaints with third parties. In any event, TravelConnect Academy will notify you in advance should it be required to notify a third party, and otherwise will do so only after obtaining your written consent.